Have you recently renewed your subscription after learning that some of the channels to which you are now enrolled are not functioning properly?
You must then reset your DSTV decoder. This video will walk you through the several procedures you can take to reset your decoder if you have paid for DSTV service but still have some channels missing.
Many Dstv subscribers in Nigeria experience problems accessing their decoder after making a payment; the fix is to reactivate your Multichoice account by SMS.
If you pay for your Dstv subscription but it still isn’t working, there could be a variety of reasons why. The best aspect is that there are many options for dealing with problems related to your Dstv account.
Yet, there may be a lot of causes if you pay for your Dstv subscription but it still isn’t working. The fact that there are several possibilities for resolving issues with your Dstv account is the most outstanding feature. Hence, if you have paid for your Multichoice subscription but it is still not working, you shouldn’t worry. Even after paying for your Multichoice subscription, it still isn’t functioning.
Resetting Your DSTV Decoder After Payment: Steps
If your DSTV decoder behaves strangely even after payment, you have a number of options. You can message a customer care agent, use one of the methods listed below, or use the DSTV self-service to reset it.
Use SMS to Reset Your DSTV Decoder
It is simple to easily reset the DSTV decoder by sending an SMS message. after receipt of your subscription money. Text RESET to 30333 along with your smartcard number. This will be utilized by DSTV to renew your Subscription.
Even though the SMS format is the same for other African countries, the number to which you’ll send the message varies depending on the country.
For example, Ghanaians must text “Reset Smartcard no” to 1779.
Below are the phone numbers for numerous African countries that require a “Reset Smartcard number.”
- The number 43788
- Ethiopia: 8881
- Botswana: 1771
- Kenya: 22788
- 1270 in Liberia
- Africa: 53788
- 93788 Mozambique
- Africa: 3788
- Uganda: 6060
- Tanzania: 15727
- Zimbabwe: 4333
- Africa: 33788
You will receive a response after sending the mail informing you that the reauthentication process has begun. In a short moment, you’ll be able to watch the station you missed.
Before you begin, make sure your decoder is turned on and your smartcard is positioned correctly.
DSTV Self Service Option usage
If you attempted to SMS the DSTV headquarters but nothing happened. By using these steps, you can try to reset the decoder on your own;
To begin, you must Click here to see the DSTV official website.
- If you are using the decoder in Nigeria, choose Nigeria as your nation of choice.
- Fill in your name or mobile number along with your SmartCard number to continue signing into your account.
- Enter your smartcard number in the dialogue box after selecting Fix Error.
- Choose E16 as the error code.
- Enter the displayed captcha text to demonstrate that you are a real person.
- Click “Fix Error”
- The decoder will be reset once you’ve finished the aforementioned instructions, at which point your subscription channels will resume playing.
With the remote control, reset the DSTV
You have the option of utilizing the DSTV remote control in addition to any of the above stated methods to reset your decoder. Even though this method is simple and requires less effort, you must be familiar with the remote. Also, when using the remote, you must move swiftly.
Use the remote to reset your DSTV decoder by following these procedures;
- Find the RESET and STANDBY buttons on the DSTV remote control.
- When you simultaneously press the two buttons, “DL” will appear on the surface.
- Go ahead and press the STANDBY button after which you should press P+, P-, P+, and STANDBY once again.
Important: By hastily pressing them, you can reset your decoder. If you can’t find your remote control, you can do this directly on the decoder. Simply look for the STANDBY and RESET buttons on the decoder by following the guidelines above.
Reset the DTV decoder. USSD usage
To reset your DSTV decoder, you could alternatively use a USSD code. Simply adhere to the instructions below.
- Enter *288*2# as the USSD code.
- Choose 1 to select DSTV from the list of available options.
- Confirm your DSTV account number after entering your surname and the Decoder smartcard number.
- Choose REPAIR ERRORS from the list of choices.
- Choose E16 ERRORS, then click “Confirm”
A few minutes will pass before your subscribed channel begins to display. - Manually Reset Your DSTV Decoder
Press and hold the “Reset” and “Standby” buttons on the decoder’s front panel simultaneously. - Press and hold “TV/Audio” and “P+” at the same time after the letters “dL” show on the display panel.
- Continue doing that until the display panel displays the word “done” as a message.
If your DSTV decoder displays the message Error, you should be able to reset it using one of the techniques described in this guide.
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